Privacy Policy

Last Update: May 2024

We take your privacy seriously and are committed to the security and protection of data for all our customers, partners, suppliers, and users (“Users” or “you”) of the website “getzencortex24.com” and any other site, store, or application operated by the Merchant (hereinafter referred to simply as the “Store”).

This Privacy Policy (“Privacy Policy”) is intended to inform you about how we use and disclose information collected during your visits to our Store and in communications we exchange with you (“Communications”).

BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU DECLARE THAT YOU ARE AWARE OF AND AGREE WITH THIS PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND METHODS OF PROCESSING YOUR PERSONAL DATA MADE AVAILABLE IN THE STORE.

This Privacy Policy provides an overview of our privacy practices and the choices you can make, as well as the rights you can exercise regarding the Personal Data processed by us.

Additionally, this Privacy Policy does not apply to any third-party applications, products, services, websites, or social media features that may be offered or accessed through the Store. Accessing these links will cause you to leave the Store and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any representations about these third-party websites or their privacy practices, which may differ from ours. We recommend that you review the privacy policy of any site you interact with before allowing the collection and use of your Personal Data.

If you send us Personal Data concerning other individuals, you declare that you have the authority to do so and that you have obtained the necessary consent to authorize the use of such information under this Privacy Policy.

Definitions

For the purposes of this Privacy Policy:

  • “Personal Data” means any information that, directly or indirectly, identifies or can identify a natural person, such as name, CPF, date of birth, IP address, among others;
  • “Sensitive Personal Data” means any information that reveals, regarding a natural person, racial or ethnic origin, religious beliefs, political opinions, membership in a union or organization of a religious, philosophical, or political nature, data concerning health or sexual life, genetic or biometric data;
  • “Processing of Personal Data” means any operation performed within the scope of Personal Data, by automated or non-automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, harmonization or association, restriction, elimination or destruction. It is also considered the Processing of Personal Data any other operation provided for under applicable legislation;
  • “Data Protection Laws” means all legal provisions that regulate the Processing of Personal Data, including but not limited to, Law No. 13.709/18, General Personal Data Protection Law (“LGPD”).

Use of Personal Data

We collect and use Personal Data to manage your relationship with us and better serve you when you are purchasing products and/or services in the Store, personalizing and improving your experience. Examples of how we use the data include:

  • Enabling you to purchase products and/or services in the Store;
  • To confirm or correct the information we have about you;
  • To send information we believe may be of interest to you;
  • To personalize your experience using the Store;
  • To personalize the delivery of advertisements to you, based on your interest in our Store; and
  • To contact you via a phone number and/or email address provided. We may contact you personally, by voicemail, through automatic dialing equipment, by text messages (SMS), by email, or by any other communication means your device can receive, under the law and for reasonable business purposes.

Additionally, the Personal Data provided may also be used in the manner we deem necessary or appropriate: (a) under Data Protection Laws; (b) to comply with legal process requirements; (c) to comply with judicial, regulatory, or competent authority decisions, including authorities outside the country of residence; (d) to protect our operations; (e) to protect our rights, privacy, safety, yours or others; (f) to detect and prevent fraud; (g) to allow us to use available actions or limit damages we may suffer; (h) in other ways permitted by law.

OUR STORE IS NOT INTENDED FOR INDIVIDUALS UNDER 18 (EIGHTEEN) YEARS OLD, AND WE REQUEST THAT SUCH INDIVIDUALS DO NOT PROVIDE ANY PERSONAL DATA TO US.

Non-provision of Personal Data

You are not required to share the Personal Data we request; however, if you choose not to share it, in some cases, we may not be able to provide you with full access to the Store, some specialized features, or be able to provide the necessary assistance or enable product delivery or provide the service you contracted.

Data Collected

The general public can browse the Store without the need for any registration or sending of Personal Data. However, some functionalities of the Store may depend on registration and sending of Personal Data such as completing the purchase/service contract and/or enabling product delivery/service provision by us.

When contacting the Store, we may collect:

  • Contact details. Name, surname, phone number, city, state, and email address; and
  • Information you submit. Information you submit via form (questions, complaints, suggestions, criticisms, compliments, etc.).

When navigating the Store, we may collect:

  • Location data. Geolocation data when you access the Store;
  • Preferences. Information about your preferences and interests regarding products/services (when you tell us what they are or when we deduce them from what we know about you);
  • Store navigation data. Information about your visits and activities in the Store, including content (and any ads) you view and interact with, information about the browser and device you are using, your IP address, your location, the address of the site from which you arrived. Some of this information is collected using our Automatic Data Collection Tools, which include cookies, web beacons, and embedded web links. To learn more, read how we use Automatic Data Collection Tools in item 7 below;
  • Anonymous or aggregated data. Anonymous survey responses or anonymous and aggregated information about how the Store is used. During our operations, in certain cases, we apply a process of de-identification or pseudonymization to your data so that it is reasonably unlikely that you will be identified through the use of such data with the available technology; and
  • Other information we may collect. Other information that does not specifically reveal your identity or that is not directly related to an individual, such as browser and device information; Store usage data; and information collected through cookies, pixel tags, and other technologies.

Unless you provide it in a freeform field filled out by you, we do not collect Sensitive Personal Data.

Sharing of Personal Data with Third Parties

We may share your Personal Data:

  • With the partner company/companies you select or choose to send your data, questions, inquiries, etc., as well as with service providers or partners to manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located in the United States, Argentina, Brazil, or other global locations, including servers for testing and production, and hosting and data storage service providers, fraud management, customer support, sales on our behalf, order fulfillment, content personalization, advertising and marketing activities (including digital and personalized advertising), and IT services, for example;
  • With third parties, to help us manage the Store; and
  • With third parties, in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any part of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

International Data Transfers

Personal Data and other information collected by us may be transferred or accessed by entities belonging to the partner companies’ corporate group worldwide under this Privacy Policy.

Method of Automatic Personal Data Collection

When you visit the Store, it may store or retrieve information in your browser, in the form of cookies and other similar technologies. This information may be about you, your preferences, or your device and is mainly used to ensure that the Store functions as expected. The information generally does not directly identify you but can provide a more personalized internet experience.

According to this Privacy Policy, we and our third-party service providers may collect your Personal Data in various ways, including but not limited to:

  • Through the browser or device: Some information is collected by most browsers or automatically through internet access devices, such as computer type, screen resolution, operating system name and version, device model and manufacturer, language, and the Internet browser type and version you are using. We may use this information to ensure the Store functions properly.
  • Use of cookies: Cookies allow the collection of information such as browser type, time spent in the Store, pages visited, language preferences, and other anonymous traffic data. We and our service providers may use this information to, among other things, personalize your experience while using the Store and to direct advertising to you according to your interests. We also collect statistical information about the use of the Store for continuous improvement of our design and functionality.
    • If you do not want your information to be collected through cookies, you can configure cookies in the “options” or “preferences” menu of your browser. Below are links with more details on how to adjust cookie preferences for the most popular internet browsers:
  • If you want to learn more about cookies, visit www.allaboutcookies.org.
  • If you do not accept cookies, you may experience some inconveniences in your use of the Store.
  • Use of pixel tags and other similar technologies: Pixel tags (also known as web beacons and transparent GIFs) can be used to track the actions of Store users (including email recipients), measure the success of our marketing campaigns, and compile statistics about the Store’s usage and response rates, and for other similar purposes.
  • IP Address: Your IP address is automatically assigned to your computer by your Internet Service Provider. The IP address may be identified and registered automatically in our server logs whenever a user accesses the Store, along with the time of the visit and the pages visited. Collecting IP addresses is a common practice and is done automatically by many websites, applications, and other services. We use IP addresses for purposes such as calculating usage levels of the Store, helping diagnose server problems, and administering the Store.

Security of Personal Data

We seek to use organizational, technical, and administrative measures to protect Personal Data within our organization. We regularly review our security procedures to consider appropriate new technology and methods. However, despite our best efforts, no security measure is perfect or impenetrable. We encourage you to take care of your data while using the internet, such as changing passwords periodically and ensuring you use a secure browser.

If you have reason to believe that your interaction with us is no longer secure (for example, if you believe the security of any of your accounts has been compromised), please notify us immediately.

Retention of Personal Data

We will retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Rights of the Personal Data Holder

According to Data Protection Laws, the holders of Personal Data have the following rights:

  • Confirmation of the existence of Processing of Personal Data;
  • Access to the Personal Data;
  • Correction of incomplete, inaccurate, or outdated data;
  • Anonymization, blocking, or elimination of unnecessary or excessive data or data processed in violation of the Data Protection Laws;
  • Data portability to another service or product provider, through an express request, in accordance with the regulations of the competent authority, respecting commercial and industrial secrets;
  • Elimination of Personal Data processed with the consent of the holder, except in the cases provided for by law;
  • Information of public and private entities with which the controller made shared use of data;
  • Information about the possibility of not providing consent and about the consequences of the denial;
  • Revocation of consent.

These rights can be exercised by sending an email to privacy@getzencortex24.com.

Updates to This Privacy Policy

We may change this Privacy Policy at any time. The “Last Update” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Store.

Contact

If you have any questions about this Privacy Policy, please contact us at:

We will address your questions and try to resolve any concerns you may have about this Privacy Policy and our privacy practices.